Our promise is simple: if a file won’t open or doesn’t do what the listing says, send us a message through our contact form (or reply to any email from us) and we’ll fix it or refund you. Here’s how that works in each place you can buy from us.
Spreadsheets and printables
These are digital files, so we don’t take returns because you changed your mind. If something is wrong with a file, tell us what you bought and what’s happening. We’ll send a fixed file, or refund you if we can’t fix it.
- Bought on oscarkiki.com: we refund to your original payment method through HubSpot Payments (Stripe), the checkout on our product pages. Banks usually show it within 5 to 10 business days.
- Bought on Etsy: we refund through Etsy. Message us on Etsy (You > Purchases and reviews, then Message seller).
Done-for-you orders
If you ordered a calculator we set up for you and we’ve misread the details you gave us, we’ll make one round of changes. If we haven’t started work, you can cancel for a full refund through Etsy.
Apps
Purchases and subscriptions made in our apps go through the App Store or Google Play, so the store handles refunds. For Apple, request one at reportaproblem.apple.com; to cancel a subscription, open Settings on your iPhone, tap your name, then Subscriptions. For Google Play, use Order history in your Google Play account. If something in the app isn’t working, tell us and we’ll fix it.
313 Audio plugins and sounds
313 Audio products are covered by the 313 Audio terms. If a plugin or device won’t install or run on a supported system, email support@313audio.com within 14 days of buying and we’ll fix it or refund you.
Questions
Use our contact form, or reply to any email from us. Bought on Etsy? Message us on Etsy.